Refund policy
Last updated on: October 25, 2024
At Seablom, we are committed to providing an exceptional beauty experience inspired by the treasures of our sea. Our mission is to offer the finest marine ingredients, carefully selected to nourish and revitalize your skin. However, if something does not meet your expectations, we are here to help.
Return Period
To ensure your satisfaction, we accept returns within 14 days of delivery. To process the return, the product must be in perfect condition, unused, and in its original packaging.
How to Initiate a Return
If you wish to return a product, please contact our team via email at info@seablom.eu. We are ready to guide you through the process. Please note that the return shipping cost is the customer's responsibility.
Final Sale Items
Some products are considered final sale and are not eligible for return. This information is clearly indicated at the time of purchase.
Refund Processing
After we receive and inspect the returned product, we will process the refund via the original payment method within 14 business days. If the product is not in the proper condition, the return may not be approved.
Return Responsibility
We recommend that returns be sent via a registered or signed delivery method. We are not responsible for lost or damaged products during transit. Therefore, we suggest using a reliable delivery service with tracking available. In the event of damage or loss during transit, Seablom reserves the right to withhold the refund amount.
Damages and Issues
Please inspect your order upon receipt and contact us immediately via email at info@seablom.pt if the item is defective, damaged, or if you received the wrong item. We will assess the situation and take the necessary steps.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, personalized products (such as special orders or custom items), and personal care products (such as opened skincare products). If you have any questions or concerns about a specific item, feel free to contact us.
Unfortunately, we cannot accept returns on sale items.
Conclusion
Our team is always available to answer questions and ensure that your experience with Seablom is as rejuvenating as our products. We want every interaction with our brand to be memorable.
At Seablom, we are committed to providing an exceptional beauty experience inspired by the treasures of our sea. Our mission is to offer the finest marine ingredients, carefully selected to nourish and revitalize your skin. However, if something does not meet your expectations, we are here to help.
Return Period
To ensure your satisfaction, we accept returns within 14 days of delivery. To process the return, the product must be in perfect condition, unused, and in its original packaging.
How to Initiate a Return
If you wish to return a product, please contact our team via email at info@seablom.eu. We are ready to guide you through the process. Please note that the return shipping cost is the customer's responsibility.
Final Sale Items
Some products are considered final sale and are not eligible for return. This information is clearly indicated at the time of purchase.
Refund Processing
After we receive and inspect the returned product, we will process the refund via the original payment method within 14 business days. If the product is not in the proper condition, the return may not be approved.
Return Responsibility
We recommend that returns be sent via a registered or signed delivery method. We are not responsible for lost or damaged products during transit. Therefore, we suggest using a reliable delivery service with tracking available. In the event of damage or loss during transit, Seablom reserves the right to withhold the refund amount.
Damages and Issues
Please inspect your order upon receipt and contact us immediately via email at info@seablom.pt if the item is defective, damaged, or if you received the wrong item. We will assess the situation and take the necessary steps.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, personalized products (such as special orders or custom items), and personal care products (such as opened skincare products). If you have any questions or concerns about a specific item, feel free to contact us.
Unfortunately, we cannot accept returns on sale items.
Conclusion
Our team is always available to answer questions and ensure that your experience with Seablom is as rejuvenating as our products. We want every interaction with our brand to be memorable.